***We are aware that there are currently issues with the SW9 phone lines. As a result we will soon be installing a new dedicated repairs telephone line and hope to have these live in early December. We apologise for the inconvenience and would ask that, where possible, those with internet access raise enquiries via info@sw9.org.uk (housing) or repairs@sw9.org.uk (repairs)***  

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Everyone has a different tolerance level when it comes to noise. To find out more about how SW9 deals with different types of noise nuisance, please look at the tabs below.

  • Baby crying

    We would not consider this to be anti-social behaviour.

    If you have concerns about the welfare of a child however, please contact social services safeguarding team or the NSPCC.

     

  • Children playing

    We would not consider this to be anti-social behaviour.

    Play is an essential part of every child's life and is vital for the enjoyment of childhood as well as their health, well-being and development.

    Although some types of behaviour can be annoying, children playing in the street or communal areas (unless they are causing damage) is not anti-social behaviour.

  • DIY

    We would not usually consider this to be anti-social behaviour (ASB).

    We would suggest you have a friendly word with your neighbour first as they may not be aware they are disturbing you. 

    If you still feel you are being disturbed, we suggest you contact the local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate.

    If the situation does not improve, mediation might be of help to you. It’s an informal, confidential and independent service available to help neighbours sort out their differences and reach an agreement. They can help you and your neighbour(s) understand each other’s point of view and reach a solution. Please contact us and we will refer you.

    If the behaviour is persistent* during the day OR during the night-time**, and you do not feel safe approaching your neighbour, or you have tried and the situation has not improved, once you have contacted the local Environmental Health Officer, please complete our incident log sheets with dates and times of the incidents.

    Everyone has a different tolerance level when it comes to noise. If your local authority has determined there is no ‘statutory noise nuisance’ but the noise persists* we will investigate it further provided we have received a minimum of two weeks completed incident log sheets. Please do not ask us to intervene unless you have this evidence. If you have genuine difficulties in completing the log sheet please contact us on 0207 326 3700.

    *'Persistent' means the disturbance lasts for continuous periods of over 30 minutes a day for at least five days within one week.

    **Night-time – after 11pm and before 7am.

    How to make a report

    If you want to report persistent noise, please use our report ASB online form, you can attach your completed diary sheets when you make your report.

    If you believe that a business is being run from the property, please report this using our contact us form.

    Download our incident log sheet

  • Dog barking

    This would only be considered anti-social behaviour (ASB) if the noise is persistent*.

    You may want to have a friendly word with your neighbour as they may not be aware you can hear them. 

    If you still feel you are being disturbed, we suggest you contact the local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate.

    If the situation has not improved, mediation might be of help to you. It’s an informal, confidential and independent service available to help neighbours sort out their differences and reach an agreement. They can help you and your neighbour(s) understand each other’s point of view and reach a solution. Please ask and we will refer you.

    If the behaviour is persistent (continuous periods lasting over 30 minutes a day for at least 5 days within one week) and you do not feel safe approaching your neighbour, or you have tried and the situation has not improved, once you have contacted the local Environmental Health Officer, please complete our diary sheets with dates and times of the incidents.

    Everyone has a different tolerance level when it comes to noise. If your local authority has determined there is no ‘statutory noise nuisance’ but the noise persists* we will investigate it further provided we have received a minimum of two weeks completed incident log sheets. Please do not ask us to intervene unless you have this evidence. If you have genuine difficulties in completing the log sheet please contact us on 0207 326 3700.

    *'Persistent' means continuous periods lasting over 30 minutes a day for at least five days within one week.

    How to make a report

    If you have concerns about the welfare of a pet, you should contact the RSPCA.

    If you want to report persistent noise from dog barking, please use our report ASB online form.

    If you are reporting other pet behaviour such as dog fouling, please use our contact us form.

     

  • Footsteps

    We would not consider this to be anti-social behaviour (ASB).

    You may want to have a friendly word with your neighbour as they may not be aware you can hear them. 

    If you still feel you are being disturbed, you may wish to contact the local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate.

    Everyone has a different tolerance level when it comes to noise. If your local authority has determined there is no ‘statutory noise nuisance’ but the noise persists* we will investigate it further provided we have received a minimum of two weeks completed incident log sheets. Please do not ask us to intervene unless you have this evidence. If you have genuine difficulties in completing the log sheet please contact us on 0207 326 3700.

  • General living sounds

    We would not consider sounds relating to 'general living' as anti-social behaviour.

    'General living' includes noise such as vacuuming, walking around, doors opening/closing, general conversations, children playing etc.

    You may want to have a friendly word with your neighbour as they may not be aware you can hear them.

    If you still feel you are being disturbed, you may wish to contact Lambeth Council’s Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate.

    Everyone has a different tolerance level when it comes to noise. If your local authority has determined there is no ‘statutory noise nuisance’ but the noise persists we will investigate it further provided we have received a minimum of two weeks completed incident log sheets. Please do not ask us to intervene unless you have this evidence. If you have genuine difficulties in completing the log sheet please contact us on 0207 327 3700.

  • Loud Noise/Music

    This would only be considered anti-social behaviour (ASB) if the noise is persistent*.

    We want everyone to enjoy living in their home and would ask that residents are both considerate and tolerant.

    We would suggest you have a friendly word with your neighbour first as they may not be aware they are disturbing you. 

    If you still feel you are being disturbed, we suggest you contact the Lambeth Council Environmental Health Officer. If they decide to take enforcement action, we will use this as evidence against the perpetrator if appropriate.

    If the situation has not improved, mediation might be of help to you. It’s an informal, confidential and independent service available to help neighbours sort out their differences and reach an agreement. They can help you and your neighbour(s) understand each other’s point of view and reach a solution. Please ask and we will refer you.

    If the behaviour is persistent during the day OR during the night-time**, and you do not feel safe approaching your neighbour, or you have tried and the situation has not improved, once you have contacted the local Environmental Health Officer, please complete our incident log sheets with dates and times of the incidents. 

    Everyone has a different tolerance level when it comes to noise. If your local authority has determined there is no ‘statutory noise nuisance’ but the noise persists* we will investigate it further provided we have received a minimum of two weeks completed incident log sheets. Please do not ask us to intervene unless you have this evidence. If you have genuine difficulties in completing the log sheet please contact us on 0207 326 3700.

    *'Persistent' means the disturbance lasts for continuous periods of over 30 minutes a day for at least 5 days within one week.

    **Night-time – after 11pm and before 7am

    How to make a report

    If you want to report persistent noise, please use our report ASB online form, you can attach your completed incident log sheets when you make your report.

     

  • Neighbours arguing/shouting

    We would not usually consider this to be anti-social behaviour (ASB).

    You may want to have a friendly word with your neighbour as they may not be aware you can hear them.

    If you still feel you are being disturbed, we suggest you contact the local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate.

    If the situation has not improved, mediation might be of help to you. It’s an informal, confidential and independent service available to help neighbours sort out their differences and reach an agreement. They can help you and your neighbour(s) understand each other’s point of view and reach a solution. Please ask and we will refer you.

    If the behaviour is persistent (continuous periods lasting over 30 minutes a day for at least 5 days within one week) and you do not feel safe approaching your neighbour, or you have tried and the situation has not improved, once you have contacted the local Environmental Health Officer, please complete our incident log sheets with dates and times of the incidents.

    If you have concerns about the welfare of an adult or child in the household, you should contact the social services Safeguarding Team:

    Report a concern about an adult

    Report a concern about a child

    Everyone has a different tolerance level when it comes to noise. If your local authority has determined there is no ‘statutory noise nuisance’ but the noise persists we will investigate it further provided we have received a minimum of two weeks completed incident log sheets. Please do not ask us to intervene unless you have this evidence. If you have genuine difficulties in completing the log sheet please contact us on 0207 326 3700.

 

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