***PHONE LINES: We are aware that some residents are experiencing issues with our telephone system. If you experience difficulty, please contact us at info@sw9.org (for general enquiries), repairs@sw9.org.uk (to report a repair) or via the ‘Contact us’ page at www.sw9.org.uk***


***25 ROBSART STREET: The door entry system is now in working order following the BT visit earlier this week. The Concierge landline has also been repaired and can be reached on 0207 373 954. We apologise for any inconvenience this has caused.***







Anti-social behaviour and harassment

We believe everyone has the right to live the way they want to, as long as it does not affect the others around them. This is means that we expect our residents to be tolerant, accepting and respectful of others.

What is anti-social behaviour?

Anti-social behaviour (ASB) is behaviour by a person which causes or is likely to cause harassment, alarm or distress to one or more persons not of the same household as the person (Antisocial Behaviour Act 2003 & Police Reform and Social Responsibility Act 2011).

You are responsible for making sure that you, the people living in your home, your visitors and your pets do not harass or cause a nuisance to others in or near your home. Near your home includes neighbouring estates or properties, footpaths, roads, communal areas, stairs, lifts, landings, entrance halls and gardens.

Examples of nuisance and ASB include:

  • Shouting, screaming, swearing, drunkenness, making indecent or offensive gestures
  • Using or dealing drugs
  • Environmental nuisance including litter
  • Abandoned vehicles and frequently carrying out major repairs to vehicles
  • Pets/animal nuisance including aggression and barking
  • Graffiti
  • Excessive or persistent noise e.g. loud music or TV.

We do not deal with everyday domestic noise such as:

  • talking
  • babies crying
  • walking around
  • doors closing
  • flushing toilets
  • appliances

What is harassment?

Harassment is repeated behaviour that is deliberately intended to upset or harm another person, family or group of people.

Examples of harassment include:

  • Damage to property, for example, graffiti or vandalism
  • Verbal abuse and threats of violence
  • Violent acts
  • Domestic abuse
  • Hate crime

What can you do?

We work with our residents and partners including the police and local authorities to deter and resolve nuisance and ASB in neighbourhoods.

If you experience anti-social behaviour, you should:

  • Try to resolve the issue yourself by discussing with the person causing the problem in a calm and reasonable way.
  • Do not retaliate. It could result in complaints being made against you.
  • Keep diary sheets of all incidents of anti-social behaviour, including dates, times, details of anyone involved and what happened. You can find the Incident Log below. 
  • Report it - find out what happens after you report ASB

If you experience threatening behaviour or damage to your property, please contact your local police on 101, or report it to us. In an emergency call 999.

Download ASB incident log 

View our ASB Policy  

Report Anti-social behaviour