Your Estate

Anti-social behaviour (ASB) is behaviour by a person which causes or is likely to cause harassment, alarm or distress to one or more persons not of the same household as the person (Antisocial Behaviour Act 2003 & Police Reform and Social Responsibility Act 2011).

You are responsible for making sure that you, the people living in your home, your visitors and your pets do not harass or cause a nuisance to others in or near your home. "Near your home" includes neighbouring estates or properties, footpaths, roads, communal areas, stairs, lifts, landings, entrance halls and gardens.

Examples of nuisance and ASB include:

• Shouting, screaming, swearing, drunkenness, making indecent or offensive gestures. 
• Using or dealing drugs. 
• Environmental nuisance including litter. 
• Abandoned vehicles and frequently carrying out major repairs to vehicles. 
• Pets/animal nuisance including aggression and barking. 
• Graffiti. 
• Excessive or persistent noise e.g. loud music or TV.

We do not deal with everyday domestic noise such as:

• talking. 
• babies crying. 
• walking around. 
• doors closing. 
• flushing toilets. 
• appliances.

Harassment is repeated behaviour that is deliberately intended to upset or harm another person, family or group of people.

Examples of harassment include:

• Damage to property, for example, graffiti or vandalism. 
• Verbal abuse and threats of violence. 
• Violent acts. 
• Domestic abuse. 
• Hate crime.

We work with our residents and partners including the police and local authorities to deter and resolve nuisance and ASB in neighbourhoods.

If you experience anti-social behaviour, you should:

• Try to resolve the issue yourself by discussing it with the person causing the problem in a calm and reasonable way.
• Do not retaliate. It could result in complaints being made against you. 
• Keep diary sheets of all incidents of anti-social behaviour, including dates, times, details of anyone involved and what happened. 
• Report it - find out what happens after you report ASB

If you experience threatening behaviour or damage to your property, please contact your local police on 101, or report it to us. In an emergency call 999.

We have now installed a dedicated phone line if our residents wish to contact our estate patrol service, City Group Security. This is an answer phone service for non-urgent concerns.

Upon phoning, you will be asked to leave a message regarding your concern and if you wish to be contacted, you are encouraged to leave your name and phone number.

City Group Security will monitor the phone line regularly, and if appropriate, will address any issues on hand.

The number to call is 0207 737 1164.

We have an anti-social behaviour (ASB) Toolkit which will help you to work out what is and what is not anti-social behaviour, and further steps you will need to take.

ASB Toolkit

We will collect a maximum of 5 items per collection and offer two collections per year.  The items must be able to be moved/lifted by 2 operatives.  You will need to book another visit using the process outlined previously for any subsequent collections.  Recharges will be imposed.

Items for collection must be placed near the entry point of the property in time of the agreed time slot.

• Bicycles
• Carpets.  These must be rolled and taped/tied shut.
• White goods; a maximum of 2 per collection; fridge/freezers must be defrosted, empty and sealed/taped shut; ovens and washing machines must be empty and sealed/taped shut.
• Black rubbish bags (5 will count as 1 item; must not be overloaded or ripped).
• Cardboard boxes of assorted items; no larger than 1ft x 1ft x 1ft.
• Mattresses; a maximum of 2 per collection.
• Bedframes must be dismantled.
• Televisions and small appliances.
• Glass and mirrors; these must be wrapped.
• Sheds; these must be dismantled.
• Wardrobes; over 5ft must be dismantled.
• Cupboards or chest of drawers must be emptied, taped or tied closed.
• Furniture must be of a size and weight that 2 operatives can safely collect.

We do not collect:

• Building or construction waste.
• Very large or heavy items that cannot be safely lifted by 2 operatives, i.e. pianos.
• Greenhouses.
• Clinical waste.
• Hazardous waste.
• Car parts.
• Waterlogged items.
• Heavily Soiled items.
• Rubbish bags that are ripped/split.
• Any items not included on the collection list.

These items are subject to change. Changes will be updated and added to our website www.sw9.org.uk

• Items are not ready to collect at the agreed time.
• Moving items can potentially cause damage to the property.
• Items cannot be safely moved by 2 operatives, or the operative deems the item too dangerous to collect.
• Items cannot fit through the entry/exit point of the property (including communal stairwells).
• Chest of drawers have items inside them and are not taped shut.
• Wardrobes over 5ft tall are not dismantled.
• Mattresses, furniture or any upholstery have bedbugs or other infestation.
• Verbal abuse directed at operatives.

The service is for SW9 Community Housing residents only, living on the Stockwell Park Estate and surrounding Street Properties.

If you live on the Stockwell Park Estate, we ask that you keep the items close to the entry/exit point of your property until we arrive to collect. Leaving items outside of the property will be considered fly tipping, which is deemed a fire hazard, and you may be fined.

If you live in one of our Street Properties and once a time slot has been confirmed, you can leave items outside, within the property boundary, next to where the bins are kept. Please avoid placing the items on the pavement. Only put the items you listed in your email outside; any items that were not listed will not be collected.

Please call us 020 7326 3700, option 2 or visit us at the Housing Office. We will ask you to provide the requested information and will forward this to the email address bulk@sw9.org.uk, on your behalf.

Please send an email to bulk@sw9.org.uk. We will let you know if our team will be able to collect your item or not once we have received your email.

We can only collect up to 5 items per visit. You would need to book another appointment to collecting remaining items. We offer residents two collections per year.

You can also contact Lambeth Council to arrange Bulk Waste Collection through their service.  Please visit Lambeth's website at www.wasteservice.lambeth.gov.uk/bulkywaste for further details.