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We aim to make paying your rent as easy as possible.

If you pay your rent monthly, it is due on the 1st of each month. If you would prefer to pay your rent at a different time of the month to fit with your pay day, please contact us to arrange it.

Your rent is due each week, in advance, unless you have agreed a different payment time with us, e.g. monthly payments, you have set up a direct debit or you are claiming full Housing Benefit.

Paying your rent in advance

As per your Tenancy Agreement, all tenants are requested to pay their rent in advance. This is particularly important due to the introduction of Universal Credit where all benefits, including Housing Benefit, will be paid directly to residents. Residents will then be required to pay their rent to SW9 Community Housing themselves.  

Remember: Your rent account should either be in credit or have a zero balance all through the month.

For more information or to request a rent statement, please call our Housing Office on 0207 326 3700. 

  • What does my rent pay for?

    Your rent goes towards the cost of managing, maintaining, repairing and improving your home.

    If you’re not happy with the services you receive from us, you can make a complaint using our form.

  • How is my rent calculated?

    Under Government rules, rents are calculated based on three things:

    1. the market value of the property compared with the national average of Registered Social Landlord properties;
    2. local average earnings compared with national average earnings; and,
    3. the size of the property based on the number of bedrooms.

    Please read your Tenancy Agreement for more information about how your rent is calculated, including details about other charges such as heating or service charges.

  • When will my rent increase?

    Every year we review the amount of rent we charge.  Your rent will change on the 1st week of April each year, this can be an increase or a decrease. You will be given four weeks’ notice before any change.

    You can appeal against a rent increase through your local Rent Assessment Committee. You must appeal before the start date of the proposed new rent, and you must let us know that you’re doing it. Please visit the Citizens Advice Bureau website for more information.

Have you received a letter about changes to your rent and other charges?

Watch our video below, where we explain what the letter is telling you, to make it clear what you are being charged for.


Read next: 

How to pay your rent

Trouble paying your rent?

Welfare reform