CUMNOR HOUSE LIFT UPDATE: The lift is now working. We apologise for the delays. A review is being carried out to make sure this situation is not repeated and residents will be written to regarding compensation.
We aim to make paying your rent as easy as possible.
If you pay your rent monthly, it is due on the 1st of each month. If you would prefer to pay your rent at a different time of the month to fit with your pay day, please contact us to arrange it.
Your rent is due each week, in advance, unless you have agreed a different payment time with us, have set up a Direct Debit or you are claiming full Housing Benefit.
Paying your rent in advance
As per your Tenancy Agreement, all tenants are requested to pay their rent in advance. This is particularly important due to the introduction of Universal Credit which means all benefits, including Housing Benefit, will be paid directly to residents. Residents will then be required to pay their rent to SW9 Community Housing themselves.
Remember: Your rent account should either be in credit or have a zero balance all through the month.
For more information, or to request a rent statement, please call our Housing Office on 0207 326 3700.
Every year we review the amount of rent we charge. Your rent will change on the 1st week of April each year and this can be an increase or a decrease. You will be given four weeks’ notice before any change.
You can appeal against a rent increase through your local Rent Assessment Committee. You must appeal before the start date of the proposed new rent, and you must let us know that you’re doing it. Please visit the Citizens Advice Bureau website for more information.
Have you received a letter about changes to your rent and other charges?
Watch our video below, where we explain what the letter is telling you, to make it clear what you are being charged for.