Repairs

You can report a repair by phoning us on 0207 326 3700 and selecting the 'repairs' option.  Alternatively, you can use our online repair form

When you report a repair, please:

  • give us your name, address and contact details
  • describe the repair you need in as much detail as possible
  • give the dates and times when someone will be at home to let our contractors in.

Repair categories 

We split our repairs into various categories. For more information about how long a repair will take please click on the button below.

How long will my repair take?

 

Who is responsible for the repair?

You are expected to take responsibility for putting right accidental or deliberate damage to your home.

You can see who is responsible for repairs by clicking on the buttons below. 

Repair responsibility 

Repairs leaflet