*The number for reporting repairs to SW9 has changed to 020 3007 3170*



Fire safety

Fire safety for SW9 Community Housing residents is managed by our parent company, Network Homes. Have a look below at their fire safety video and tips.   


Fire Risk Assessments

Network Homes regularly carries out Fire Risk Assessments (FRAs) on their properties and have published a number of Fire Risk Assessments for their buildings with communal areas. You can find the published FRAs, as well as more information about your building in the your home section on their website at networkhomes.org.uk/mybuildingdocuments. Please note that currently Network Homes only published Fire Risk Assessments for high rise (6 storeys and over) and sheltered accommodation.

View the Fire Risk Assessment for your block of flats

Fires safety top tips 

  • Prevent fires in your home

    You can reduce the risk of fire in your home by taking the following simple steps:

    • Test your smoke alarm every week.
    • Make a fire evacuation plan so that everyone in your home knows how to escape.
    • Be careful with candles. Keep them away from curtains, carpets, furniture, bedding and other flammable items.
    • Keep matches and lighters out of the reach of children.
    • Don’t leave cigarettes, pipes or candles unattended.
    • Switch off the TV and other non-essential electrical equipment at the socket when not in use.
    • Switch off heaters and cookers when you’re not using them.
    • Don’t use or store devices that run on a gas cylinder.
    • Check your cooker is turned off before you go to bed.
    • Keep communal areas, fire exits and fire escapes clear of any obstructions at all times.
    • Don’t prop fire doors open.

    Download the Network Homes Fire Safety leaflet

  • Smoke alarms

    You should have at least one working alarm installed in your home.

    A smoke alarm will alert you if there is a fire, improving your chances of escaping a fire unharmed.

    If you don’t have a smoke alarm, please contact Network Homes using their online contact us form or phone them on 0300 373 3000.

    Go to the Network Homes ‘Contact us’ form

  • If there's a fire in your home

    If there's a fire in your home:

    • Alert everyone in your home.
    • Phone 999 and ask for the Fire Brigade. Tell them your address and where in the building the fire is.
    • If possible, close the door to any room where fire is burning.
    • Close your front door as you leave.
    • Use the stairs. Never use the lift.
  • Fires in maisonettes or block of flats

    If your flat or maisonette is being affected by fire or smoke and your escape route is clear:

    • Get everyone out, close the door and walk calmly out of the building. Do not use the lift.
    • Call 999, give your address, the number of your flat and state which floor the fire is on.

    If there is a fire or smoke inside your flat or maisonette and your escape route is not clear:

    • It may be safer to stay in your flat or maisonette until the fire brigade arrives.
    • Find a safe room close the door and use soft materials to block any gaps to stop the smoke.
    • Go to a window, shout “HELP, FIRE” and call 999.
    • Be ready to describe where you are and the quickest way to reach you.

    If there is a fire in another part of the building:

    • Purpose-built maisonettes or blocks of flats are built to give you some protection from fire. Walls, floors and doors can hold back flames and smoke for 30 to 60 minutes.
    • You are usually safer staying put and calling 999. Tell the fire brigade where you are and the best way to reach you.
    • If you are within the common parts of the building, leave and call 999.
  • Fire doors

    Those residents living in flats are subject to additional safety measures and are part of Network Homes' fire risk assessments and estate inspections. They inspect all the fire doors in their properties to ensure they are safe and compliant.

    Residents can help to ensure their buildings are safe by telling Network Homes if they notice any faults with fire doors. You can report faults to Network Homes on 0300 373 3000 or emailing customerservice@networkhomes.org.uk.

    Go to the Network Homes ‘Contact us’ form 

  • Fire door replacement

    Fire doors are a critical element in fire safety and a requirement in every commercial, public and multiple occupancy building, and in some domestic situations too. In everyday use, the simple purpose of a fire door is just as any other door. However, fire doors are so important in case of fire as they can delay the spread of fire and smoke; protecting your life and home.

    Those residents living in flats are subject to additional safety measures and as part of Network Homes' fire risk assessments and estate inspections. They inspect all the fire doors in our properties to ensure they are safe and compliant.

    Network Homes has an extensive door replacement programme currently underway. They are prioritising those which have been identified as needing repair through the fire risk assessments. If your door has been identified as needing to be changed, Network Homes will contact you.

    All doors fitted by Network Homes are fully certified fire doors, with primary test evidence. Each door is fitted by a third-party accredited contractor to ensure it is installed properly. By taking this approach, they can be confident that the right door is being installed, and its being installed properly.

    You should ensure your flat entry door:

    • Must close and fit into the frame with gaps no larger than 5mm around the frame.
    • There must be an operating door closer to ensure the door can close on its own accord once released.
    • More advice is available from the London Fire Brigade website.
    • If you want more advice please contact the Network Homes fire safety team on 0300 373 3000
  • Using BBQs

    Are you having a BBQ? Always take care when having a BBQ to have a fun safe experience. Here are some tips on how to ensure your BBQ is safe:

    • Never use a BBQ on your balcony, even those which are advertised to be used on balconies, as they create a fire safety risk.
    • Ensure the BBQ is on flat ground and is not near any sheds, trees or shrubs.
    • Always watch the BBQ and never leave children unattended when it is lit or hot.
    • It’s always best to keep a bucket of water or sand close by in case of emergencies.
    • Allow the BBQ to cool down fully before storing it away.
  • More advice

    For more advice and ways to stay safe in your home, please go to the London Fire Brigade’s website.