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How to pay your rent

At the start of your tenancy, you will receive a rent payment swipe card. You will need this if you want to pay online, by phone, at the post office or by cheque. 

If you have lost your rent payment swipe card, you can request a new one.

Ways to pay

You can read our leaflet which explains how to pay your rent on our publications page. Alternatively, please see the video and Frequently Asked Questions below.

  • Direct Debit

    Direct Debit is the easiest way to pay and our preferred method.

    It’s a simple and safe way to pay your bills automatically from your bank account. All you have to do is agree with us the amount you will pay and the frequency.

    After that, your rent will be deducted from your account on the agreed dates and you will be eligible to enter our monthly prize draw. This is for those that have been paying by this method for 3 months or more. For more information please see the newsletter, TV screens in the office and posters in noticeboards. 

    We can set this upyour Direct Debit over the phone. Phone us on 0207 326 3700 and select the 'rent and service charge' option for more information.

     

  • Pay online

    You can pay online using your rent payment card, your debit or credit card, your address and payment reference number.

    Simply log on to the AllPay website and follow the instructions.

  • Phone payment

    To make a phone payment, you will need a debit or credit card and your address. You can use Switch, Connect, Visa or MasterCard to make payments over the phone. You can’t use Electron or American Express. There are two ways of making a rent payment over the phone.

    • Call Allpay (open 24 hours a day, 7 days a week) on 0844 557 8321.
    • Call our Income team on 0207 326 3700.

    In both instances, you will receive a payment authorisation code. Please keep this safe. Receipts will not be posted although they can be sent to you via email.

  • Post Office and ‘Paypoint’

    Take your rent payment swipe card to the Post Office counter and you will be able to pay your rent there and then.

    Please get a receipt as proof of payment and keep it in a safe place.

  • Standing order

    If you have a bank account, you can pay your rent by standing order using our standing order form.

    Simply visit your bank with a completed Standing Order Form. Please remember your standing order amount will remain the same, unless you amend it when your rent goes up in April of each year. You may wish to consider switching to paying by Direct Debit for this reason.

    Download form

  • Cheque

    You can pay by cheque at the Post Office and our office.

    Please make the cheque payable to SW9 Community Housing and note your name, address and the 8 digit reference from your rent card on the back of the cheque.

    Payments by this method take up to a week to appear on your rent account. Please note that SW9 is in the process of phasing out cheque payments.

     

  • In person at our office

    You can pay by cheque, debit card or by using your rent payment swipe card at our office. You will need your mobile phone to do this. We do not accept cash in the office.

    Our office opening hours are 9am-5pm Monday, Wednesday & Friday, 10am-5pm Tuesday and 9am-7pm Thursday.