At the start of your tenancy, you will be given a number of options on how to pay your rent and service charge. Please see below the options available.
How to pay your rent
We have made some changes to the ways you can pay your rent and service charge with us.
There will be some small changes you will need to make, depending on how you make payments to us, to ensure payments continue to reach us. You will not be affected, and you will not need to do anything if you make payments to us by standing order or Direct Debit.
We have switched to PayPoint as our payment provider. PayPoint has replaced allpay. PayPoint can offer more payment options than allpay, as well as existing payment methods. You can still be able to pay through:
• Online via the SW9 Community Housing website
• A SW9 Community Housing payment app provided by PayPoint
• Direct Debit
• Standing order
• Cash over the counter at shops that accept PayPoint payments using your new SW9 PayPoint payment card.
You should no longer use the allpay website link to make payments to us. You will need to use the new PayPoint website link, https://sw9payments.paypoint.com/Home. You will be able to create an account where you can set up recurring payments, make a payment and see your payment history.
The SW9 Community Housing Payment app is available to download from your Apple App store or Google Play store.
PayPoint has a direct telephone number and payment web portal which you can use from 3 July. The PayPoint direct telephone number is 020 3650 4095. And as before, the PayPoint web portal address is sw9payments.paypoint.com/Home.
Please see our letter to you, Get ready to start using our new range of payment options, which contains more detailed information.
If you previously paid your rent and / or service charge at the Post Office, this service is no longer available. You will still be able to pay in cash at shops that accept PayPoint payments using the new SW9 payment card that we have sent to you.
Please also note that you will no longer be able to make payments by text message; however, we will be introducing an alternative option for you which is PayByLink payment. If you choose to make a payment by PayByLink, you will receive a payment link via text message which you can use to make a payment to us.
Ways to pay
Please see the Frequently Asked Questions below.