How to pay your rent

At the start of your tenancy, you will be given a number of options on how to pay your rent and service charge.  Please see the available payment options below: 

  • Via the SW9 Community Housing payment app which is available to download from the Apple App store or Google Play store
  • Via the PayPoint website link -
  • By telephone: you can contact SW9 to make a payment, or call PayPoint directly on 020 3650 4095
  • By Direct Debit
  • By Standing order, or
  • At any PayPoint outlet.

Ways to pay

Please see the Frequently Asked Questions below.

  • Direct Debit

    Direct Debit is the easiest way to pay and our preferred method.

    It’s a simple and safe way to pay your bills automatically from your bank account. All you have to do is agree with us the amount you will pay and the frequency.

    We can set this up your Direct Debit over the phone. Phone us on 0207 326 3700 and select the 'rent and service charge' option for more information.


  • Pay online

    You can pay online by using the SW9 Paypoint web portal.  Simply log on and follow the instructions.

    You can also use the SW9 Community Housing payment app.

    You can see the video below on how to make payments online.

  • Phone payment

    To make a phone payment, you will need a debit or credit card and your address. You can use Switch, Connect, Visa or MasterCard to make payments over the phone. You can’t use Electron or American Express. There are two ways of making a rent payment over the phone.

    • Call SW9 PayPoint dedicated number on 020 3650 4095.
    • Call our Income team on 0207 326 3700.

    In both instances, you will receive a payment authorisation code. Please keep this safe. Receipts will not be posted although they can be sent to you via email.

  • Post Office and PayPoint

    You can no longer use the Post Office to make payments.

    Where you see the PayPoint sign at any retail outlet, you will be able to make payments there.

    Please get a receipt as proof of payment and keep it in a safe place.

  • Standing order

    If you have a bank account, you can pay your rent by standing order using our standing order form.

    Simply visit your bank with a completed Standing Order Form. Please remember your standing order amount will remain the same, unless you amend it when your rent goes up in April of each year. You may wish to consider switching to paying by Direct Debit for this reason.

    Download form

  • Cheque

    We no longer accept cheque payments for your rent and service charges.


  • In person at our office

    You can pay by debit card at our office. We do not accept cash or cheque payments in the office.