How long will my repair take?

The length of time your repair takes depends on the type of repair you need.  We put each repair into a category:

Emergency repairs (within 24 hours)

Emergency repairs are situations where there is a risk to someone’s health or safety, a home is not secure, or there is damage that is rapidly getting worse.

If our contractor can not fix the problem straight away, they will carry out a temporary repair to make it safe.

If your repair is an emergency, please phone us on 0207 326 3700 straight away.

Urgent repairs (within 7 days)

Urgent repairs are situations where there is not an immediate risk to health or safety, or to the structure of the building, but there would be if the problem were not resolved.

We aim to complete urgent repairs within seven days.

Routine repairs (within 28 days)

Routine repairs are repairs which are unlikely to cause serious health and safety problems or serious damage if they are not fixed straight away.  For example, repairs to walls (cracks), gutters, doors and windows.

We aim to complete routine repairs within 28 days.

Planned repair works (within 90 days)

Planned repairs are bigger pieces of work that take longer to arrange. For example, repairs where we need to use specialist contractors, carry out surveys or do more investigation.

These repairs would include work to paths, flat roofs, plastic windows and major problems with water supply and drainage.

We will give you an individual completion date for this type of repair, but we aim to complete planned repairs within 90 days.

Repairs leaflet