*The number for reporting repairs to SW9 has changed to 020 3007 3170*




There will be occasions when we will need to get your consent to process and use your information and data. In these circumstances, it’s your decision if you want to give us your consent for us to do this. You can also choose specifically what you agree to us using your data for and how long you give us your permission to use it. 

Consent is your free and informed decision to agree to the processing of your personal data for a specific purpose. 

Network Homes / SW9 Community Housing collects consent for:

  • Representative consent - this is when you allow another person to speak or act on your behalf in certain matters, this also includes permitting Network Homes authority to speak with third parties where consent is needed. Click here for our representative consent form.
  • Photos - we will collect your consent from affirmative action for large events and written consent for smaller events. Where consent is obtained via affirmative action, there will be disclaimers at those events advising what photos you pose in will be used for and directions on how to not particpate in any photos. 
  • Remaining on housing waiting lists for intermediate rents properties - this is a closed process with an existing waiting list. Therfore no consent from new applicants will be obtained for this.

How does Network Homes / SW9 Community Housing manage consent?

We will use a third party, One Trust Limited, to help us manage our records of consent. They are leading providers in data privacy software.  Whenever you receive an email from One Trust, it will be from the email address noreply@consentnetworkhomes.org.uk and the first email you will receive is to acknowledge your consent and give you access to a consent portal called Preference Centre. In the Preference Centre you can withdraw and manage your consents (except for photos which will require additional steps). The reason for the exceptions are: 

Photos – sometimes we're not able to identify you in our photographs and will need you to let us know who you are by either sending us a photograph of yourself or giving us a description of yourself in a specific photograph we have published of you. Once we are certain we have identified you correctly, we'll be able to honour your request to no longer use your photo. If you are identifying yourself with a photo, please send your photo to Communications Officer, SW9 Community Housing, 6 Stockwell Park Walk, London, SW9 0FG.  We will delete your photo when we have identified you in our pictures.

If you have any questions on how we process your data you can view our privacy statement or alternatively you can contact our Data Protection Officer at DPO@sw9.org.uk.