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Policies & Procedures

Our latest Policies and Procedures can be found here.  

The documents are reviewed and updated periodically.

Information on our Extra Care Housing scheme, Helmi House, can also be found here.

SW9 Abandoned Vehicle Procedure

SW9 Aids & Adaptations Policy

SW9 Anti-Social Behaviour & Hate Crime Policy

SW9 CCTV Policy

SW9 Complaints Policy

SW9 Consent Policy

SW9 Damp & Mould Policy

SW9 Data Protection Compliance Policy

SW9 Data Subject Rights Policy

SW9 Domestic Abuse Policy

SW9 Final Estate Inspections Policy

SW9 Health & Safety Policy

SW9 Income Maximisation Policy

SW9 Lettings Policy

SW9 Mobility Scooter Policy

SW9 Noise Policy

SW9 Pet Policy

SW9 Reasonable Adjustments & Vulnerabilities Policy

SW9 Responsive Repairs Policy

SW9 Rechargeable Repairs Policy 

SW9 Safeguarding Policy

SW9 Service Charge Policy

SW9 Violence & Aggression Policy

SW9 Whistleblowing Policy & Procedure

Welcome To Helmi House

SW9 Hardship Fund Policy 2024

Filming & Photography on the SW9 Estate

To maintain our image and reputation, filming, and photography on or around the SW9 Estate is party to rules and procedures. All requests by film crews, photographers, and other visual journalists & influencers, should be made in writing to the Community Engagement & Communications Manager using the Filming Request Form which you can find below. The request will be formally reviewed for a decision.

Filming Request Form