Please note when calling SW9, calls will be handled by our Out-of-Hours service provider where your enquiry will be logged.  You may still visit our office or email us on info@sw9.org.uk. 

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Your Estate

We will add any general information on communal services and utilities here, as well as adding information and updates relating to Stockwell Park Estate and your home, including comments and information on SW9's services delivery commitments.

Lambert House Water Pressure Issues

Please see below an update from our Head of Property Services regarding the ongoing water pressure issues at Lambert House.

Water Pressure Issues

11 Robsart Street - Leak From Heating Distribution Pipework

Please see below an update from our Head of Property Services regarding the issue with the Heating Distribution Pipework

Heating Distribution Pipework 

New Parking Scheme for Stockwell Park and Robsart Village Estates

SW9 Community Housing has recently undertaken a major overview of changes to the parking scheme on the Stockwell Park and Robsart Village Estates.

The overview includes;

  • A description of the finalised scheme
  • Charges along with parking and payment procedures
  • Immediate steps for car owners and other vehicle users

The new parking changes will be coming into effect on Monday 3 March, 2025 from 8.00am.

Please read the overview carefully to understand the changes that may affect;

  • car/vehicle users
  • the arrangements in place for goods deliveries
  • options available for alternative methods of transport
  • how the changes may affect visitor parking

Please access the New Parking Scheme below.

If you need further information, please call us on 020 7326 3700, email Parking@sw9.org.uk or visit us at our Reception.

New Parking Scheme Overview

New Parking Scheme Map

Various aspects of the scheme can also be seen here:

New Parking Scheme - Visitor Parking & Blue Badge Holders

New Parking Scheme - Resident Parking Permits

Estate Block Inspections

You can view the monthly schedule of our Block Inspections here.  Please contact our Estate Services team via email - EstateServicesi@sw9.org.uk - if you would like to join our officers when they are visiting your block or street property area

June's Block Inspections

Estate Block Inspections Results

We will be adding results of our monthly Block Inspections in this section.  

The results of each month's inspections can be seen below:

April 2025 Block Inspections Results

May 2025 Block Inspections Results

If you would like to speak with someone about the results, please contact our Estate Services team via email on EstateServices@sw9.org.uk, or via telephone on 020 7326 3700, option 2.

Scoring of the Block Inspections Results is based on the Housemark Window Cleaning and Grounds Maintenance Standards, which is also shown here.  This document will guide you to establish what the results mean; please click below:

Housemark Standards

What does Parkguard do?

Parkguard provides a patrol service for our community and estate. The service helps towards making a positive contribution to keeping your home and the estate as safe as possible.

If you witness Anti-Social Behaviour, you can contact Parkguard on the dedicated telephone service on 020 7737 1164. In a case of an emergency, please dial 999.

Bulk Waste Collection

In order to combat fly-tipping, SW9 offers a Bulk Waste Collection service to our residents living on Stockwell Park Estate and in our Street Properties.

We are making some changes to this service which we believe will be of benefit to both our residents and staff. Please see below a brief overview on the changes which will come into effect in July 2025.

  • Residents can request up to 5 items per collection. We offer residents two collections per year.
  • Please contact us at bulk@sw9.org.uk to book for a collection. If you contact us by telephone, your request will be redirected to the email address.
  • Please ensure you give us your full name and address, your preferred contact number and a list of items you wish to be collected.
  • You will be contacted within 10 working days, and we will aim to arrange a collection day within 72 hours of you being contacted. We will give you a 1-hour time slot (for example, between 1.30pm-2.30pm) and a confirmation email will be sent to you. This is subject to availability; we cannot guarantee same day collections.
  • We aim to complete all collections within the time slot agreed, but unexpected circumstances may prevent us from collecting. If we miss your collection, please email us at bulk@sw9.org.uk, or call 020 7326 3700, option 2 and we will arrange another time to collect your items.
  • If you won’t be home during the agreed collection time, please let us know by email at bulk@sw9.org.uk and we can arrange another time to collect your items. Please be advised that the new collection date may be a long time depending on demand.
  • Alternatively, you can contact Lambeth Council for their Bulk Waste Collection service. Please visit their website at www.wasteservice.lambeth.gov.uk/bulkywaste for further details.

Please be advised that fly tipping is a form of anti-social behaviour and is both unsightly and dangerous to children. As a criminal offence under Section 33 (6) of the Environmental Protection Act 1990, we will report instances of fly tipping to the Police.

Below you can find FAQs about SW9's Bulk Waste Collection service:

  • What are the rules on SW9's Bulk Waste Collection service?

    We will collect a maximum of 5 items per collection and offer two collections per year.  The items must be able to be moved/lifted by 2 operatives.  You will need to book another visit using the process outlined previously for any subsequent collections.  Recharges will be imposed.

    Items for collection must be placed near the entry point of the property in time of the agreed time slot.

  • What do we collect?
    • Bicycles
    • Carpets.  These must be rolled and taped/tied shut.
    • White goods; a maximum of 2 per collection; fridge/freezers must be defrosted, empty and sealed/taped shut; ovens and washing machines must be empty and sealed/taped shut.
    • Black rubbish bags (5 will count as 1 item; must not be overloaded or ripped).
    • Cardboard boxes of assorted items; no larger than 1ft x 1ft x 1ft.
    • Mattresses; a maximum of 2 per collection.
    • Bedframes must be dismantled.
    • Televisions and small appliances.
    • Glass and mirrors; these must be wrapped.
    • Sheds; these must be dismantled.
    • Wardrobes; over 5ft must be dismantled.
    • Cupboards or chest of drawers must be emptied, taped or tied closed.
    • Furniture must be of a size and weight that 2 operatives can safely collect.
  • What don't we collect?

    We do not collect:

    • Building or construction waste.
    • Very large or heavy items that cannot be safely lifted by 2 operatives, i.e. pianos.
    • Greenhouses.
    • Clinical waste.
    • Hazardous waste.
    • Car parts.
    • Waterlogged items.
    • Heavily Soiled items.
    • Rubbish bags that are ripped/split.
    • Any items not included on the collection list.

    These items are subject to change. Changes will be updated and added to our website www.sw9.org.uk

  • We will refuse collection of your Bulk Waste if:
    • Items are not ready to collect at the agreed time.
    • Moving items can potentially cause damage to the property.
    • Items cannot be safely moved by 2 operatives, or the operative deems the item too dangerous to collect.
    • Items cannot fit through the entry/exit point of the property (including communal stairwells).
    • Chest of drawers have items inside them and are not taped shut.
    • Wardrobes over 5ft tall are not dismantled.
    • Mattresses, furniture or any upholstery have bedbugs or other infestation.
    • Verbal abuse directed at operatives.
  • Who is SW9's Bulk Waste Collection service for?

    The service is for SW9 Community Housing residents only, living on the Stockwell Park Estate and surrounding Street Properties.

  • Can I leave items outside my property?

    If you live on the Stockwell Park Estate, we ask that you keep the items close to the entry/exit point of your property until we arrive to collect. Leaving items outside of the property will be considered fly tipping, which is deemed a fire hazard, and you may be fined.

    If you live in one of our Street Properties and once a time slot has been confirmed, you can leave items outside, within the property boundary, next to where the bins are kept. Please avoid placing the items on the pavement. Only put the items you listed in your email outside; any items that were not listed will not be collected.

  • What if I don't have an email address?

    Please call us 020 7326 3700, option 2 or visit us at the Housing Office. We will ask you to provide the requested information and will forward this to the email address bulk@sw9.org.uk, on your behalf.

  • What if I have an item which is not on the list or cannot be collected?

    Please send an email to bulk@sw9.org.uk. We will let you know if our team will be able to collect your item or not once we have received your email.

  • What if I have more than 5 items for collection?

    We can only collect up to 5 items per visit. You would need to book another appointment to collecting remaining items. We offer residents two collections per year.

    You can also contact Lambeth Council to arrange Bulk Waste Collection through their service.  Please visit Lambeth's website at www.wasteservice.lambeth.gov.uk/bulkywaste for further details.