If you make a call to our office, or send us an email, you might receive a survey asking you about your experiences speaking to our call advisors. This is an automated survey undertaken by a company called Bright UK. The survey asks you to click on numbers on your keypad in response to questions.
The aim of this survey is to find out how well you feel we dealt with your call, what you thought we did well and what you think we can improve on. Both positive and negative feedback is valued, and the results are fed back to the relevant teams and staff members. The results are also fed back to our senior management team and the resident led Services Committee.