***DENCHWORTH HOUSE WATER UPDATE: A temporary fix has now been completed on the broken water pipe. However, a full repair still needs to be completed (potentially beginning 03.07.21) that may mean water is unavailable for up to five days. We will be making contact with all residents before this work begins to give full timescales and to understand what support you will need. If you have any queries, please contact us on 0207 326 3700. We are sorry for any inconvenience this necessary repair may cause***
***DENCHWORTH HOUSE ELECTRICAL UPDATE: Work is taking place today (22.06.21) by contractor Seville to fix the roof to the electrical intake cupboard. When this is complete, contractor Oakray will begin work to replace and repair the electrical board. We currently expect this work to be complete on Saturday. Your housing team have made contact to let you know what arrangements are in place to support you. If you have any further queries, please contact us on 0207 326 3700. We are sorry for the continued inconvenience this has caused***
If you make a call to our office, or send us an email, you might receive a survey asking you about your experiences speaking to our call advisors. This is an automated survey undertaken by a company called Bright UK. The survey asks you to click on numbers on your keypad in response to questions.
The aim of this survey is to find out how well you feel we dealt with your call, what you thought we did well and what you think we can improve on. Both positive and negative feedback is valued, and the results are fed back to the relevant teams and staff members. The results are also fed back to our senior management team and the resident led Services Committee.