Coronavirus (COVID-19) - SW9 service update and advice

WASH HANDS. COVER FACE. MAKE SPACE. 

The government has announced that restrictions will once again be in place in England from Thursday 5 November. Due to this the SW9 office will be closed to the public from 5pm on Wednesday 4 November until Friday 4 December.
During this time we will continue to operate a remote service. You can contact us by:

We have written an open letter to all residents about how SW9 will manage the impact of the new restrictions on your services. You can read the letter on our 'Publications' page.

Watch a short video about the new restrictions and your SW9 services

Below are some Frequently Asked Questions (FAQs) explaining how to keep yourself, your household and the wider community safe when dealing with SW9 during this period.

SW9 Coronavirus - Important information

  • Your office

    The SW9 office will be closed to the public from 5pm on Wednesday 4 November until Friday 4 December.

  • Your repairs service

    The government advice currently states that repairs should continue. We will continue to complete work based on our existing repairs priority scales and will do all we can to minimise disruption to your service during this period. We will also publish the repairs protocols from our contractor Seville as soon as they are available. 

     

    What should I do if I’m self-isolating or unwell but have an emergency repair scheduled?

    Please contact us to let us know if you’re self-isolating, showing symptoms of Coronavirus (COVID-19) or have been confirmed to have Coronavirus. This is to protect you, our staff and contractors.

    We will put measures in place to complete your emergency repair. If we’re not able to do this, we’ll speak with you about how and when we can safely gain access to your home to complete the repair.

    You can contact us by phone on 0207 326 3700 or email at repairs@sw9.org.uk

     

  • Your playgrounds

    In line with government guidelines, SW9’s playgrounds on Stockwell Park will be closed from Thursday 5 November.

    We know that these facilities are well loved by our residents and will seek to reopen them in a COVID-safe manner as soon as the guidance changes. 

     

  • Your gas service

    As they are a legal requirement we have been continuing with gas safety checks throughout the lockdown period. If you are notified about a check, please let our contractors in to carry this out, unless you’re self-isolating or extremely vulnerable, and wait in a different room at least 2 metres away, for the duration of the visit.

    We are not carrying out gas servicing visits to homes where someone is self-isolating or has a confirmed case of Coronavirus (COVID-19). We will reschedule this visit for four weeks later.

    When an engineer visits your home, they will follow these guidelines:

    • Confirm prior to entering your home whether anyone is self-isolating, or has been in contact with anyone who has been diagnosed with Coronavirus or has recently gone into self-isolation.
    • Keep a minimum of 2 metres apart from other people.
    • Wash their hands frequently.
    • Wipe down all surfaces.
  • Managing your rent

    We understand that some of our residents may have had their household income impacted during this time and that many have applied to Universal Credit. If you have any concerns about paying your rent and/or service charges, please contact our Income Team via the following contact methods. Advice and support are available.

    • Telephone: 0207 326 3700
    • Email: Tenants - rents@sw9.org.uk
    • Email: Shared owners - SharedOwner.Income@sw9.org.uk
    • Email: Leaseholders - Leasehold.Income@sw9.org.uk

     

    Can I still be evicted?

    SW9 Community Housing only ever use evictions as an absolute last resort. We will continue to support you if you’re in financial difficulty proactively and compassionately, in line with our normal processes.

    Your rent (and service charges) continue to be due on an ongoing basis and any payments will have to be made to ensure that your account is not in arrears. Remember, if benefits currently cover your rent in full they should continue to do so.

  • Support for older and vulnerable residents

    In our sheltered schemes we'll continue to support our residents through this period, reaching out in particular to those who do not have support from family and friends. This includes those who do not live in the schemes. We have been following the Government’s advice closely around social distancing to prevent the virus spreading.

    What if I need support?

    If you are unable to leave your home and need support, you are not alone. SW9 can help in the following ways:

    • Picking up shopping.
    • Picking up urgent supplies.
    • Picking up medication.
    • Giving you a friendly phone call.

    Just give us a call and we will do our best to help you in any way we can. We can leave anything you need on your doorstep to ensure you are not put at risk.
    Please call:

    • Lana on 07950 270 776
    • Novelette on 07958 408 471
    • Elsa on 07825 113 945
    • Davison on 07949 686 629
  • Your parking

    Parking controls will be suspended on Stockwell Park for four weeks from Thursday 5 November.

    If you have any queries about parking, please do call the office on 0207 326 3700.

    Please note, vehicles must only be parked in designated parking areas. Vehicles parked on yellow lines, cross hatched areas or other unauthorised areas will be issued with a Parking Charge Notice.

  • How you can help

    In the interest of everyone’s safety, please tell us if you’re currently self-isolating, have symptoms or have been confirmed as having Coronavirus.

    Also, let us know if someone in the household has an underlying medical condition. It is important we know this information to ensure members of the household and our contractors are not put at risk. It will also help us to better support you with your query and be best prepared if we need to visit your property to carry out an emergency repair.

    You can contact us by phone on 0207 326 3700 or by email at info@sw9.org.uk