Coronavirus (COVID-19) - service update and advice

Following the Government press conference on 08.12.21 held by the Prime Minister and scientific advisors in response to the increased risks from the Omicron variant of COVID-19, England has moved to ‘Plan B’. Full information can be found on the website.  

During this difficult period, SW9 will continue to do all it can in order to protect you, your family and the wider community.

Please read the information on this page to make sure you know how to keep yourself, your household and the wider community safe when dealing with SW9.

Please note: This is a fluid situation and guidance may change. We aim to keep this page updated so please do refer back to it and follow our Twitter, Facebook and Instagram pages.

Contractors: If you are a contractor due to be based at SW9 Community Housing, please refer to our Post-Covid Safe Working Guidance and complete our screening questionnaire.

SW9 has also published its COVID-19 Workplace Risk Assessment. 

Important information

  • Your office

    Although an increased number of SW9 staff will now be working from home, your SW9 Office is open: 

    • Monday: 9.00am - 5.00pm
    • Tuesday: 10.00am - 5.00pm
    • Wednesday: 9.00pm - 5.00pm
    • Thursday: 9.00am - 7.00pm
    • Friday: 9.00am - 5.00pm

    In order to keep you, your household and our staff safe during your visit a number of COVID-safe measures are in place. These are clearly displayed in reception.

    If you do not wish to visit the office in person, you can still use the following contact methods:

    Please note: The SW9 office will continue to encourage the wearing of face masks and use of hand sanitiser. If you are exempt from wearing a mask, please let the member of staff at the reception know when you arrive.

  • Your repairs service

    We are continuing to complete work based on our existing repairs priority scales and will do all we can to minimise disruption to your service during this period. 

    What should I do if I’m self-isolating or unwell but have an emergency repair scheduled?

    Please contact us to let us know if you’re self-isolating, showing symptoms of Coronavirus (COVID-19) or have been confirmed to have Coronavirus. This is to protect you, our staff and contractors.

    We will put measures in place to complete your emergency repair. If we’re not able to do this, we’ll speak with you about how and when we can safely gain access to your home to complete the repair.

    You can contact us by phone on 0207 326 3700 or email at


  • Your playgrounds

    In line with government guidelines, SW9’s playgrounds on Stockwell Park have now reopened. 

    Information will be clearly displayed in play areas offering guidance on how to keep you, your household and the wider community safe during your visit. 


  • Your gas service

    As they are a legal requirement we will continue with gas safety checks no matter what restrictions are in place. If you are notified about a check, please let our contractors in to carry this out, unless you’re self-isolating or extremely vulnerable, and wait in a different room at least 2 metres away, for the duration of the visit.

    We are not carrying out gas servicing visits to homes where someone is self-isolating or has a confirmed case of Coronavirus (COVID-19). We will reschedule this visit for four weeks later.

    When an engineer visits your home, they will follow these guidelines:

    • Confirm prior to entering your home whether anyone is self-isolating, or has been in contact with anyone who has been diagnosed with Coronavirus or has recently gone into self-isolation.
    • Keep a minimum of 2 metres apart from other people.
    • Wash their hands frequently.
    • Wipe down all surfaces.
  • Managing your rent

    We understand that some of our residents have had their household income impacted during the pandemic and that many have applied to Universal Credit.

    Our team has been working hard to support residents through this process, making sure you are getting everything for which you are eligible.

    If you have any concerns about paying your rent and/or service charges, please contact our Income Team:

    • Telephone: 0207 326 3700
    • Email: Tenants -
    • Email: Shared owners -
    • Email: Leaseholders -


  • Support for older and vulnerable residents

    In our sheltered schemes we have been supporting our residents throughout this period, reaching out in particular to those who do not have support from family and friends.

    Reflecting the relaxation in restrictions, more than two people can now visit scheme residents and we are no longer insisting on a designated person.

    However, we are still firmly requesting that all visitors wear masks, use the hand sanitiser provided and take a COVID-19 test before entering. This is for the protection of our residents who represent some of the most vulnerable members of our community, as well as the staff who support them on site.

  • Your parking

    Parking controls are once again in place on Stockwell Park.

    Please ensure that your permit is up to date.

    If you have any enquiries regarding parking on Stockwell Park, please contact us on:


  • How you can help

    In the interest of everyone’s safety, please tell us if you’re currently self-isolating, have symptoms or have been confirmed as having Coronavirus.

    Also, let us know if someone in the household has an underlying medical condition. It is important we know this information to ensure members of the household and our contractors are not put at risk. It will also help us to better support you with your query and be best prepared if we need to visit your property to carry out an emergency repair.

    You can contact us by phone on 0207 326 3700 or by email at