Coronavirus (COVID-19) - service update and advice

SW9, along with the rest of England, is now emerging from lockdown. This means that a number of your services are being delivered in a COVID-safe manner. 

Please read the information below to make sure you know how to keep yourself, your household and the wider community safe when dealing with SW9 during this time.

Please note: This is a fluid situation and guidance may change. We aim to keep this page updated so please do refer back to it and follow our Twitter, Facebook and Instagram pages.

Contractors: If you are a contractor due to be based at SW9 Community Housing, please refer to our Post-Covid Safe Working Guidance and complete our screening questionnaire.

Important information

  • Your office

    Your SW9 Office is once again open as follows: 

    • Monday: 9.00am - 5.00pm
    • Tuesday: 10.00am - 5.00pm
    • Wednesday: 9.00pm - 5.00pm
    • Thursday: 9.00am - 7.00pm
    • Friday: 9.00am - 5.00pm

    When visiting the office please wear a face mask, be aware of your own social distancing and maintain a two metre distance from others.

    In addition, several other COVID-secure protocols will be in place during your visit:

    • Only three people will be allowed into the reception area at any one time.
    • Only two people will be allowed at the reception desk at any one time.
    • Queuing positions will be clearly marked.
    • You will be required to make use of the sanitising station at the door.
    • Screens will be in place to minimise risk of transmission.
    • Regular cleaning of the reception area will take place throughout the day.
    • Public toilet facilities will be closed.
    • Reception seating will not be available.
    • Community computer terminals, the coffee machine and water dispenser will not be available.
    • Meeting rooms will not be in use – if you require a meeting with an Officer, please contact SW9 by telephone in the first instance to arrange a way in which this can be carried out safely.

    Information will be clearly displayed reminding you of what is expected.

    We thank you for your understanding and patience as we do all we can to keep you, your household and our staff safe during this time.

    During periods when the office is closed, you can still use the following contact methods:

  • Your repairs service

    We are continuing to complete work based on our existing repairs priority scales and will do all we can to minimise disruption to your service during this period. 

    If you have any outstanding repairs please be aware it might take longer for us to complete these. In line with Government regulations we have to be mindful of the restrictions under which we must operate during lockdown and ask for your patience. We will do our best to maintain the repairs service with care and consideration for the safety of our residents and operatives but for reasons out of our control, day to day (not emergency or urgent) repairs may take longer to carry out.

    What should I do if I’m self-isolating or unwell but have an emergency repair scheduled?

    Please contact us to let us know if you’re self-isolating, showing symptoms of Coronavirus (COVID-19) or have been confirmed to have Coronavirus. This is to protect you, our staff and contractors.

    We will put measures in place to complete your emergency repair. If we’re not able to do this, we’ll speak with you about how and when we can safely gain access to your home to complete the repair.

    You can contact us by phone on 0207 326 3700 or email at repairs@sw9.org.uk

     

  • Your playgrounds

    In line with government guidelines, SW9’s playgrounds on Stockwell Park have now reopened. 

    Information will be clearly displayed in play areas offering guidance on how to keep you, your household and the wider community safe during your visit. 

     

  • Your gas service

    As they are a legal requirement we will continue with gas safety checks no matter what restrictions are in place. If you are notified about a check, please let our contractors in to carry this out, unless you’re self-isolating or extremely vulnerable, and wait in a different room at least 2 metres away, for the duration of the visit.

    We are not carrying out gas servicing visits to homes where someone is self-isolating or has a confirmed case of Coronavirus (COVID-19). We will reschedule this visit for four weeks later.

    When an engineer visits your home, they will follow these guidelines:

    • Confirm prior to entering your home whether anyone is self-isolating, or has been in contact with anyone who has been diagnosed with Coronavirus or has recently gone into self-isolation.
    • Keep a minimum of 2 metres apart from other people.
    • Wash their hands frequently.
    • Wipe down all surfaces.
  • Managing your rent

    We understand that some of our residents may have had their household income impacted during this time and that many have applied to Universal Credit. If you have any concerns about paying your rent and/or service charges, please contact our Income Team via the following contact methods. Advice and support are available.

    • Telephone: 0207 326 3700
    • Email: Tenants - rents@sw9.org.uk
    • Email: Shared owners - SharedOwner.Income@sw9.org.uk
    • Email: Leaseholders - Leasehold.Income@sw9.org.uk

     

    Can I still be evicted?

    SW9 Community Housing only ever use evictions as an absolute last resort. We will continue to support you if you’re in financial difficulty proactively and compassionately, in line with our normal processes.

    Your rent (and service charges) continue to be due on an ongoing basis and any payments will have to be made to ensure that your account is not in arrears. Remember, if benefits currently cover your rent in full they should continue to do so.

  • Support for older and vulnerable residents

    In our sheltered schemes we'll continue to support our residents through this period, reaching out in particular to those who do not have support from family and friends. This includes those who do not live in the schemes. We have been following the Government’s advice closely around social distancing to prevent the virus spreading and on how we can now safely allow visitors into our schemes. 

    What if I need support?

    If you are unable to leave your home and need support, you are not alone. SW9 can help in the following ways:

    • Picking up shopping.
    • Picking up urgent supplies.
    • Picking up medication.
    • Giving you a friendly phone call.

    Just give us a call and we will do our best to help you in any way we can. We can leave anything you need on your doorstep to ensure you are not put at risk. Please call:

    • Lana on 07950 270 776
    • Novelette on 07958 408 471
    • Elsa on 07825 113 945
    • Davison on 07949 686 629
  • Your parking

    Parking controls are once again in place on Stockwell Park.

    Please ensure that your permit is up to date.

    If you have any enquiries regarding parking on Stockwell Park, please contact us on:

     

  • How you can help

    In the interest of everyone’s safety, please tell us if you’re currently self-isolating, have symptoms or have been confirmed as having Coronavirus.

    Also, let us know if someone in the household has an underlying medical condition. It is important we know this information to ensure members of the household and our contractors are not put at risk. It will also help us to better support you with your query and be best prepared if we need to visit your property to carry out an emergency repair.

    You can contact us by phone on 0207 326 3700 or by email at info@sw9.org.uk