Full Time / Permanent
Salary: £55K - £60K (FTE) per annum
Located: Stockwell, London, SW9
About SW9 Community Housing
SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, formerly Network Homes, now Sovereign Network Group (SNG).
Being a community-based organisation, we are seeking to recruit an experienced Technical Operations Manager, with a focus on service delivery and a people-centre approach. With a turnover of £11m, and rising, and in excess of £150million of inward investment provided by Network Homes now Sovereign Network Group (SNG) over the last 10 years we have ambitious plans for the future, and we want a like-minded visionary to join us on this journey.
About the role:
As Technical Operations Manager, you will provide operational and hands on management across repairs, maintenance, compliance, and health & safety. You will manage a team, oversee key contracts, and ensure the delivery of efficient, safe, and customer-focused services.
You will drive performance, value for money, and regulatory compliance across all property-related activities, leading service improvements that enhance resident satisfaction and strengthen SW9’s reputation for quality.
You will lead a dedicated team of around four staff, overseeing property services across approximately 1,800 homes, ensuring residents receive an excellent repairs service and a consistently positive customer experience..
The post-holder is responsible for providing strategic oversight and management of:
- Compliance
- Asset integrity and specialist workstreams
- Awaab’s Law (damp & mould)
- Disrepair
- Fire Risk Assessment (FRA) and M&E actions
- Contractor governance
- Latent Defects & Party Wall
- Budget Holder Management
About you:
Are you a seasoned leader with deep expertise in damp and mould, disrepair, fire safety, and contractor governance? We’re looking for a dynamic professional to drive compliance, innovation, and service excellence across our organisation. SW9 is seeking a talented manager to lead and drive service excellence, innovation, and continuous improvement across our homes.
This is a high-impact role, offering the opportunity to shape the future of our property services and ensure our residents receive a first-class service at all times.
You will bring:
- Proven experience in technical compliance leadership.
- Strong analytical and detail-oriented approach.
- Excellent stakeholder management and communication skills.
- Ability to drive service improvements and foster a high-performance, resident-focused culture.
- Strong leadership experience within repairs, maintenance, property services, or housing operations.
- Deep understanding of compliance, building safety, and health & safety requirements.
- Proven ability to manage teams, contractors, budgets, and performance effectively.
- A resident-focused mindset with a passion for delivering excellent customer service.
- Strong communication and problem-solving skills, with the ability to inspire and drive improvement.
- Willingness to attend evening meetings and participate in the on-call rota.
If you’re committed to raising standards and delivering exceptional outcomes, we’d love to hear from you.
Who we are:
- A group of people who demonstrate integrity, respect, and teamwork.
- A group of people with passion, drive, and the courage to be different.
- A group of people committed to doing the right thing.
Education:
- Degree-level education or equivalent through relevant training/experience commensurate to the role.
- Holds a relevant professional qualification (highly desirable).
- Holds a management qualification (desirable – CIH ).
- Evidence of continuous, challenging, and relevant professional development.
Knowledge and Experience:
- Strong understanding of the Regulator of Social Housing’s Consumer Standards, including the Home Standard.
- Up-to-date knowledge of Awaab’s Law, statutory timeframes, severity categorisation, and operational compliance requirements.
- Sound knowledge of current and future challenges facing housing as well as an understanding of “third sector” services’ issues and sensitivities.
- Up-to-date knowledge of legislative frameworks, regulatory requirements, and key issues relevant to the post.
- Technical leadership across compliance-heavy workstreams (D&M, Disrepair, FRAs, M&E).
- Strong risk management, audit, and governance capability; evidence-based reporting.
- Contractor procurement and commercial management experience.
- Knowledge of HHSRS, fire safety principles, building fabric and asset management.
- Practical experience responding to housing condition risks such as damp and mould.
Skills:
- Able to make confident, timely decisions in high-pressure, complex operational environments, balancing risk, customer impact, and organisational priorities.
- Skilled in analysing contractor performance, challenging underperformance, negotiating improvements, and ensuring value for money across multiple workstreams.
- Strong ability to interpret data, diagnose root causes, and drive performance improvement across Repairs, Voids, D&M, and contractor-led services.
- Proven skill in leading service redesign, system improvements, process transformation, and mobilisation of new delivery models.
- Strong verbal communication skills, with the ability to adapt approach for different audiences.
- High standard of written communication, including report writing and professional responses to complaints.
- Excellent listening skills to understand and respond to issues raised by a wide range of customers, colleagues, and stakeholders.
- Excellent negotiation skills to build and maintain effective relationships with staff and external partners.
- Able to gain credibility, represent, and promote the organisation internally and externally.
- Excellent leadership and motivational skills, with evidence of identifying and developing high performers
Personal Attributes:
- Passionate about delivering and driving forward an excellent service to improve and maintain a high level of customer satisfaction.
- Genuine empathy to show customers that you really care and that their concerns matter.
- Adaptable and ‘can do’ attitude.
Benefits:
When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer:
- competitive salary
- a defined contribution Pensions Scheme (employer match up to 8%)
- 5 x annual salary life assurance cover
- competitive annual leave entitlement
- Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan)
- employee assistance programme
- excellent learning & development opportunities
- staff discount scheme
- a modern office and facilities
How to Apply:
Please read the Role Profile for full details of the role and apply by sending your updated CV, together with a supporting statement demonstrating how you meet the person specification. You should return your application to recruitment@SW9.org.uk, ensuring you quote the Reference Number and Job Title. Please ensure you read the Guidance Notes for candidates prior to submitting your application.
Additional Recruitment Information:
We do value every application we receive. However, due to the volume of applications we receive we are unable to acknowledge each application. We will only reply to those who have been shortlisted for interview. If you have not received a reply within two weeks of the closing date, regrettably your application was unsuccessful.
If you want to find out more about us at SW9 you can do so at:
https://www.sw9.org.uk/about-us/