Full Time - Permanent
Salary: £45 - £50K per annum (depending on experience)
Located: Stockwell, London, SW9
About SW9 Community Housing
SW9 Community Housing is a resident-led, community-based social housing charity, delivering housing management and maintenance services for approximately 1,800 homes, as well as several commercial and community buildings, in the Stockwell and Brixton areas.
We operate on behalf of Sovereign Network Group (SNG), a member of the G15 group of housing associations. Our approach is rooted in local engagement and a deep commitment to delivering high-quality, people-centred services that reflect the needs and aspirations of our community.
About the role:
The role is a pivotal role within SW9 Community Housing.
Why join us?
We are committed to delivering an outstanding customer experience. By joining our team, you’ll contribute to a fair and resolution-driven service that meets the needs of diverse communities
About you:
We are seeking a proactive and experienced Estates Manager to take a leading role in delivering high-quality estate services across our housing portfolio. The ideal candidate will bring a strong background in estate or facilities management within the housing or property sector, with a proven track record of maintaining safe, clean, and well-managed communal environments.
You will have excellent leadership and communication skills , capable of managing in-house teams, while also overseeing external contractors to ensure high standards and value for money. A solid understanding of health and safety compliance, contract management, and customer service excellence is essential.
Education
- Degree-level or good standard of education or equivalent through relevant training/experience commensurate to the role.
- Relevant housing qualifications – CIH (Level 4 desirable) Willingness to undertake.
- Evidence of working within social housing continuous, challenging, and relevant professional development.
Experience, Knowledge & Skills
- Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
- Demonstrate evidence of building and maintaining effective, productive relationships with key stakeholders.
- Up-to-date knowledge of legislative frameworks, regulatory requirements, and key issues relevant to the post.
- IOSH or NEBOSH certification.
- Management experience in Housing and Estate Management.
- Proven track record in service improvement.
- Experience of Estate Management within Social Housing (desirable).
- Excellent analytical skills to identify a range of issues from information gathered.
- Proven ability to work under pressure, adapt to changes in circumstances, and to be resilient and remain optimistic in the face of adversity.
- Experience of managing conflicting views in a confident, assertive, and diplomatic manner.
- Experience with service charge setting and recovery.
- Excellent people management skills with the ability to manage staff through change.
- Excellent written communication skills sufficient to write detailed reports, letters and emails.
- Excellent listening skills to understand issues raised by a wide variety of customers and callers.
- Ability to develop and deliver innovative solutions to problems.
- Ability to work with Microsoft Office applications such as Outlook, Excel, and Word.
- Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
- Must be able to demonstrate the ability to manage a team’s performance in order to meet targets.
- Ability to motivate and lead a team to deliver objectives and targets.
- Strong verbal communication skills and the ability to adapt this approach for different audiences.
- Excellent listening skills to understand issues raised by a wide variety of customers and callers.
- Ability to use initiative while working within guidelines.
- Excellent time management skills and able to prioritise, plan own workload and show flexibility.
Who we are:
- A group of people who demonstrate integrity, respect, and teamwork.
- A group of people with passion, drive, and the courage to be different.
- A group of people committed to doing the right thing.
Our values define who we are. They are the fundamental beliefs of our social purpose. They guide our actions and behaviour. They influence the way we work as a team – and the way we serve our customers and engage with our stakeholders.
Every day, each one of us makes choices and decisions that directly affect the way we experience each other and the way our customers and stakeholders experience us. Our values give us confidence that we are using the same principles to help us make these decisions throughout our organisation.
SW9 works hard to acknowledge and celebrate individuals and teams within our organisation who consistently live our values and bring our purpose to life through their everyday behaviour, which in turn has a positive impact on our customers, community and stakeholders.
We want people who are energetic, flexible, passionate, forward thinking/innovative and creative. If you think you are the best person to help us create an even better service for our stakeholders, we want to hear from you.
Benefits:
When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer:
- Competitive salary
- A defined contribution Pensions Scheme (employer 5 % up to 8%)
- 5 x annual salary life assurance cover
- 27 days annual leave entitlement Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan)
- Medicash Health assured with various benefits:
o Dental Care
o Optical Care
o Employee assistance programme
o Gym membership discount
How to Apply:
Please read the Role Profile for full details of the role and apply by sending your updated CV, together with a supporting statement demonstrating how you meet the person specification. You should return your application to recruitment@SW9.org.uk, ensuring you quote the Reference Number and Job Title. Please ensure you read the Guidance Notes for candidates prior to submitting your application.
Additional Recruitment Information:
We do value every application we receive. However, due to the volume of applications we receive we are unable to acknowledge each application. We will only reply to those who have been shortlisted for interview. If you have not received a reply within two weeks of the closing date, regrettably your application was unsuccessful.
If you want to find out more about us at SW9 you can do so at:
https://www.sw9.org.uk/about-us/