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You Said, We Listened

You Said, We Listened stampSW9 Community Housing is committed in delivering the highest standards in housing services for all our residents and the local community. In this forum, we will showcase the commitments we are striving towards for everyone.

What Does Parkguard Do?

Parkguard provides a patrol service for our community and estate. The service helps towards making a positive contribution to keeping your home and the estate as safe as possible.

Information on the service provided is gathered by us and reviewed during each quarter of the year. The figures and commentary in the supporting document, SW9 Community Housing Patrol Service, relate to the quarter covering 1 September and 13 December 2023.

If you witness Anti-Social Behaviour, you can contact Parkguard on the dedicated telephone service on 020 7737 1164. In a case of an emergency, please dial 999.

Quarterly results will be added here throughout the year.

What Does Parkguard Do?

SW9 Community Housing Patrol Service

Improvements made from your feedback

  • Procurement

    Together with representatives of both General Needs and Leaseholders’ residents from the SW9 Improvement Panel, we are in the process of choosing both a Grounds Maintenance and a Cleaning contractor, for the whole of the Stockwell Park estate.


    We are also in the process of choosing a Voids & Repairs contractor, aiming for this position to be in place at the beginning of the new financial year, 2024-2025.

  • Graffiti

    We aim to remove graffiti within 5-7 days of occurrence and/or on reporting, with any offensive graffiti removed within 24 hours.

  • Gas Network Rates

    We have been able to secure better rates for bulk energy usage for the coming financial year 2024-2025, for residents within the following properties:

    • Burrow House
    • Chute House
    • Crowhurst House
    • Fitzgerald House
    • Turberville House
  • Communication

    We have increased the instances of SMS Text sends to keep residents informed on communal repairs’ updates.

    We have introduced a new telephone system which reduces waiting times.


    We have introduced the repairs reporting portal, Plentific, allowing General Needs tenants to directly report and track individual repairs.

  • Service Charges

    We are conscious of the challenging times that everyone is facing; cost of living, rising energy prices, etc. For our leaseholders, service charges are currently under review, and we will be in touch as soon as possible, with the review’s outcomes.

  • Rebuilding our Neighbourhood Team

    By the end of February 2024, we are hoping to have filled the position of Housing Manager and Housing Assistant, which will see the Neighbourhood Team at full quota.