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Self-service portal FAQs

It’s simple! Click to access our portal and you will be directed to the registration page. Make sure you have your email address to hand as you will need it to create your account. Your username/password confirmation will be emailed to you once you have registered your details.

You can click the ‘I’ve forgotten my password’ link which will take you to the re-set screen. Alternatively, please call 020 7326 3700 and one of our advisors will be happy to re-set your password. 

You have five log-in attempts before the system locks you out. If you exceed this number, your account will need to be unlocked by one of our advisors. Please call 020 7326 3700 and we will be happy to help.

Please call 020 7326 3700 and one of our advisors will re-set your password.

If you are seeing this message it means the portal is temporarily down for maintenance. Please allow 24 hours before trying again.

The portal currently supports Internet Explorer 11, and the latest non-beta versions of Firefox, Chrome and Safari.
You can also use older versions, but it is possible that some functionality and styling may be limited.
We do not currently support Microsoft Edge.

If your repair is an emergency, please phone us on 020 7326 3700 to arrange an emergency repair.
Please note: An emergency repair is where there is a risk to your health or safety, or your home is not secure.

Our customer service team will be in touch with you shortly. We aim to respond within 24 hours.

Yes, you can view the status of all communal repairs to your building.

Customer services will contact you a maximum of three times, either by email or via phone. If after that time we’re unable to get hold of you, we will close your request and if still needed, you will have to log another repair.

Call us on 020 7326 3700 and we will order you a replacement. Replacements take around five days to arrive in the post. You can use a debit or credit card to pay over the phone until your replacement card arrives.

You can find your reference number on the front of your rent payment card. If you do not have a payment card please call us on 020 7326 3700 to request one.

Gross rent is the regular rent charge you pay for your property. Depending on how you pay your rent, this can be a weekly or monthly charge.