SW9 Christmas opening hours (+ parking, rent payments and Insite Energy)

The SW9 office will be CLOSED on the following dates throughout the festive period:

  • Thursday 23 December
  • Friday 24 December
  • Saturday 25 December
  • Sunday 26 December
  • Monday 27 December
  • Tuesday 28 December
  • Wednesday 29 December
  • Thursday 30 December
  • Friday 31 December
  • Saturday 1 January
  • Sunday 2 January
  • Monday 3 January

During this period we will be providing an emergency response only. If your enquiry is urgent, please contact us on:

Normal operations will resume from Tuesday 04 January 2022.

Parking

Parking restrictions on Stockwell Park will be suspended during this time.

Making rent payments

To make a phone payment during this period, you will need a debit or credit card and your payment card number. You can use Switch, Connect, Visa or MasterCard but you can’t use Electron or American Express. Call Allpay (open 24 hours a day, 7 days a week) on 03300 416497.

Insite energy

We are also reminding residents that use Insite Energy to top up well in advance of the holiday period.

The dates that Insite Energy are CLOSED during the festive period are:

  • Saturday 25th December
  • Sunday 26th December
  • Monday 27th December
  • Tuesday 28th December
  • Saturday 1st January
  • Sunday 2nd January
  • Monday 3rd January

Engineers will be available to attend any faults on the days when the office is open.

Insite Energy FAQs:

What do we do if the communal boiler goes down?

Insite Energy are not responsible for communal boilers and would not be able to assist with issues relating to this. If this should occur please contact SW9 in the first instance

What do we do if the ADSL line goes down?

Residents can enter their top-ups codes manually in the absence of a working ADSL. The process for how to do this is detailed in the Welcome Brochure. If you do not have a hard copy, this is also available on the Insite Energy website. This will enable you to top-up manually until the issue is resolved. Alternatively, you can activate emergency credit which will enable the supply until the amount allowed, usually £5.00, runs out.

Who do we contact if we have an issue with our Guru/Secure/Gen 1 unit?

Residents can email details through to our Customer Services Team at customerservice@insite-energy.co.uk. Any emails will be responded to when the office re-opens. Alternatively, you can wait until office opening hours and call the contact centre on the number detailed in your Welcome Brochure or via the website.

What do we do if we have loss of heating or hot water?

In the event that residents experience a loss of heating and/or hot water outside of Insite Energy opening hours, you should contact SW9 in the first instance. Additional information can be found on the “your home” section of the Insite Energy website.