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SW9 to bring cleaning in-house

SW9 is incredibly excited to announce that, from Tuesday 1 September, we will be bringing all cleaning on Stockwell Park in-house.

This is great news for residents, staff and the wider community as it means:

  • SW9 will directly employ its own cleaning team.
  • We will be able to offer increased value for money.
  • We will be able to deliver a more responsive service.
  • We can offer greater employment opportunities for local people (with SW9 committed to paying the London Living Wage)

The decision, taken by our resident-led Board, fulfils a long-held promise by SW9 and means that we will be able to continue improving the service we provide to you, our residents.

In addition, as many of the staff will be transferring from our previous contractor Zing, the new service will be in a position to hit the ground running, maintaining and improving on current performance levels.

Having an in-house cleaning team means that SW9 will be operating a model that has proven successful at other resident-led housing organisations. It also brings us an important step closer to fulfilling the long held goal of the Board – to bring our repairs service in-house.

Along with your latest ‘Our Community News’ newsletter you will have received a leaflet containing everything you need to know about what this this means for you. You can view this leaflet now on our Publications page. We have also created a YouTube video telling you everything you need to know.

If you have any other queries about SW9’s cleaning moving in-house, please contact us on:

  • Telephone: 0207 326 3700
  • Email: info@sw9.org.uk
  • Website: Using the Contact us page at www.sw9.org.uk

Below is a set of Frequently Asked Questions (FAQs) about the cleaning service moving in-house.

  • I’m happy with the cleaning service, why are you making this change?

    Many resident-led housing organisations operate a successful in-house cleaning service, however SW9 has employed an external contractor to provide this service on Stockwell Park for several years.

    Moving the service in-house is great news for residents, staff and the wider community as it means:

    • SW9 will directly employ its own cleaning team.
    • We will be able to offer increased value for money.
    • We will be able to deliver a more responsive service.
    • We can offer greater employment opportunities for local people (with SW9 committed to paying the London Living Wage).
  • Who made the decision to bring cleaning in-house?

    The decision to bring the cleaning service in-house was taken by our resident-led Board and fulfills a long-held promise by SW9 to continue improving the service we provide to you, our residents.
    Having an in-house cleaning team means that SW9 will be operating a model that has proven successful at other resident-led housing organisations. It also brings us an important step closer to fulfilling the long held goal of the Board – to bring our repairs service in-house.

  • Will this mean service levels will decrease?

    No, the intention of bringing the cleaning service in-house is so that SW9 can offer an increased level of service. It will allow cleaning to be more responsive when issues occur and ultimately provide greater value for money for all residents as we will no longer have the costs associated with employing an external contractor.

  • Who will now be in charge of the cleaners?

    The SW9 cleaning team will be managed by Simon Hall, SW9’s Property Services Manager and our new Estates Manager, Michelle Levy.

  • I liked my cleaners, what will happen to them?

    Many of the staff providing the SW9 cleaning service will be transferring from our previous contractor Zing. This means the new service will be in a position to hit the ground running, maintaining and improving on current performance levels.

  • What is the cleaning specification for my block and can I have a copy?

    Yes of course, you can request a copy using the contact details below. We will also be displaying this in a poster in each block.

    • Telephone: 0207 326 3700
    • Email: info@sw9.org.uk
    • Website: Using the Contact us page.
  • This is the first I’ve heard about it, how did you notify residents?

    We began to notify residents about the cleaning service moving in-house from Monday 10 August using:

    • An article in your ‘Our Community News’ newsletter.
    • Website: Using the Contact us page at www.sw9.org.uk
    • A leaflet contained in the ‘Our Community News’ newsletter.
    • A news story on our website.
    • Social media posts.
    • Posters on the estate noticeboards and in the office.

    However, if you have any further queries about SW9’s cleaning moving in-house, please contact us on:

    • Telephone: 0207 326 3700
    • Email: info@sw9.org.uk
    • Website: Using the Contact us page.