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  • Seville – a new repairs contractor for SW9

Seville – a new repairs contractor for SW9

SW9 is delighted to announce that we have appointed Seville, a new contractor which will be responsible for all repairs on Stockwell Park and surrounding street properties.

The new contract begins on Friday 23 October 2020 and promises a new era for repairs delivery, response and responsibility at SW9.

The SW9 Property Services Manager says: “I am delighted to welcome Seville to SW9. The last year has been a challenging time in terms of getting repairs right, and we know that this service is incredibly important to you. By partnering with Seville we can now move forward, clear the backlog and begin to build the high quality responsive repairs that you wanted and expect.” For more information on the appointment of Seville please see our Frequently Asked Questions below.

David Exley, Seville Managing Director, adds: “Seville Developments are delighted to be working in partnership with SW9 on their Stockwell Park contract."

Although Seville will have a base on site at Bedwell House, all repairs should still be reported to the SW9 team in one of the following ways:

  • Telephone: 0207 326 3700
  • Email: repairs@sw9.org.uk
  • Website: Using the Report a Repair page
  • In person: by visiting our office at 6 Stockwell Park Walk, London, SW9 0FG

Frequently Asked Questions (FAQs):

  • Who is the new contractor?

    The new contractor is Seville. Seville delivers a complete facilities maintenance service helping to fully maintain building assets. Seville will be doing responsive repairs, void properties, drainage and roofing works only. They will not be doing longer term planned programmes of work such as re-paint repairs and cyclical redecoration, component replacement (including kitchen and bathroom upgrades) or window and door replacements.

  • I was happy with the previous contractor Chigwell, why are you making this change?

    The SW9 management team and Board did not believe we were getting the high level of service that our residents deserve. The last year has been a challenging time in terms of getting the repairs right, and we know that this service is incredibly important to you. By partnering with Seville we can now move forward, clear the backlog and begin to build a brighter future.

  • Who made the decision to appoint Seville?

    The decision was made by Chigwell to terminate the contract. This left SW9 in a position whereby we have had to procure a new contract. This has been agreed and approved by the Senior Leadership Team and SW9 Board. The new relationship with Seville will ensure that we get value for money and the delivery of a highly responsive, accountable and professional repairs service at SW9.

  • What does this mean for service levels?

    The appointment of Seville means that we will now be able to deliver the levels of service that we have long promised on Stockwell Park. Our first priority will be to focus on the backlog but this will not impact on ‘business as usual’.

  • What if I want to find out more?

    if you would like any more information about SW9’s appointment of Seville, please contact us on:

    • Telephone: 0207 326 3700
    • Email: info@sw9.org.uk
    • Website: Using the Contact us page