Getting involved

SW9 Community Housing is a resident-led organisation. This means we encourage resident involvement at every level of the organisation.

Hearing from our residents about ways we can improve is important to us. We listen to the feedback we receive and use it to help shape our services. Many of our current improvement projects have been influenced by the feedback we receive from our customers.

What can you get involved in?

We offer a variety of ways for residents to get involved and help us to improve our services.

These range from one-off commitments to roles that can last over a year. However much time you are willing to give, we have a role that will suit you.

  • Board

    SW9 Community Housing is a resident-led organisation which means we encourage resident involvement at every level of the organisation. The highest level of this is becoming a member of the SW9 Community Housing Board.  

    Five tenants, five leaseholders, two independents and one Council appointee all form our Board with a responsibility for the organisation’s strategic direction.

    You can find out more about the SW9 Community Housing Board.  

    How to get involved

    If you are interested in becoming a member of the SW9 Community Housing Board, please fill out our contact us form.

  • Scrutiny Panel

    The SW9 Community Housing Scrutiny Panel will go live in 2017. The panel is a group of residents who conduct investigations into our services, complete detailed reports of their findings and produce recommendations to ensure that the organisation is providing a housing service that meets the needs of our customers.

    How to get involved

    If you are interested in becoming a member of a Scrutiny Panel, or if you have any suggestions for a scrutiny project, please fill out our contact us form.

  • Estate inspections

    Our Estates Services team and Neighbourhood Officers lead regular block inspections and we encourage our residents to take part, so that we can achieve the highest standards of service for you.

    Issues can include:

    • Communal cleaning
    • Grounds maintenance
    • Communal repairs
    • Fly tipping
    • Vandalism and graffiti
    • Abandoned vehicles

    How to get involved

    Read more about our block inspections, when they are taking place and how to join in, by clicking on the link below:

    Block inspections

     

     

  • Events Working Group

    Every year SW9 Community Housing puts on various different events for our residents. In the past these have included the August Activities Festival, Fun Days and Conferences, which have been designed to get across important messages at the same time as offering the whole community a fun and exciting day out.

    The team in charge of putting on these days is called the Events Working Group. In order to make sure they are as exciting and attractive as possible for residents, we invite a small number of individuals to get involved, helping us to plan the day while making sure it provides value for money. 

    How to get involved

    If you are interested in becoming a member of the Events Working Group, please fill out our contact us form.

  • Q&A events

    Question and answer events are a great opportunity for residents to meet key individuals in the organisation and seek answers about matters that are important to them.

    How to get involved

    Q&As are open events that all residents are invited to attend. These are advertised on our news pages. If you are interested in helping to put on a Q&A event then you may wish to join our Events Working Group. Please fill in our contact us form.

  • Consultation

    As a resident-led housing organisation we regularly hold consultations to seek your views about aspects of our service. This is to make sure that the decisions we make reflect the opinions of the community. 

    How to get involved

    Consultations can involve all residents or just those that live in a particular area. Upcoming consultations are advertised on our news pages. If you are interested in finding out more about what consultations we have going on, please fill out our contact us form.

  • Supported Housing Residents’ Meetings

    We hold quarterly meetings at both Helmi House and Wynter House to give residents a chance to meet with staff and have their say about the services they receive in our supported housing schemes.  Occasionally guests are invited to speak at these events, making them great opportunities to find out more about what is taking place in the wider community.

    How to get involved

    Supported Housing Residents’ Meetings are open events that all supported housing residents are invited to attend. Upcoming meetings are advertised on our news pages. If you are interested in finding out more about Supported Housing Residents’ Meetings, please fill out our contact us form.

  • SW9 Garden Project

    The SW9 Garden Project has been a great success story. Initially set up to prevent isolation in our Supported Housing schemes, the project has now grown to include far more than just regular Friday sessions at Helmi House. The Project has now introduced day trips, pottery classes and even spread out into the wider estate with the creation of the Aytoun Road Rose Walk.  The hard work of project leader Naomi Schillinger and her dedicated team of residents was even recognised with a nomination for a TPAS Community Award in early 2016. 

    How to get involved

    Everyone is welcome to get involved in the SW9 Garden Project, you don’t have to be a supported housing resident.  If you are interested in finding out more about what is going on, please fill out our contact us form.

  • Resident Groups

    Resident Groups work to champion the views of residents.

    Anyone can set up a residents group, just get in contact with Lily Goodwin, Resident Engagement and Communications Officer, if you would like more information, via lily.Goodwin@sw9.org.uk or fill in our contact us form.

     

  • Network Homes Group Panel

    The Network Homes Group Panel, which meets twice a year, is the central resident body that brings together views from all Local Panels. It is the link between SW9 Community Housing residents and the Network Homes Customer Services Committee, which holds Network Homes accountable for its performance. The Group Panel is part of our governance structure.

    What does the Panel do?

    The role of the Group Panel is to:

    • Monitor the performance of group services, strategies and policies against the consumer standards, and oversee delivery of service improvement plans
    • Review proposed customer strategies, reports and audits
    • Make recommendations to the Customer Services Committee
    • Commission group scrutiny and co-ordinate local scrutiny

    How to get involved

    Network Homes Group Panel members are nominated from the SW9 Community Housing Board. If you are interested in becoming a member of the SW9 Community Housing Board, please fill out our contact us form.

  • Mystery Shopping

    Mystery Shopping will go live in 2017. Mystery Shoppers are residents who have received special training to be able to inspect our services and identify areas where we can improve. You’ll use your own customer details to present made-up scenarios to test our services. For example, you may be asked to phone our Contact Centre or visit our Reception.

    Your findings will be read by the relevant head of service. You will receive feedback about how your observations have been considered and recommendations made for service improvement.

    How to get involved

    If you would like to become a Mystery Shopper, please fill out our contact us form.

  • Procurement

    Procurement is an incredibly important part of the SW9 Community Housing’s work. This is because it involves deciding what contractors to hire using your rent money. It is important that they offer not only a great deal for the organisation, but also great service to residents.

    Procurement takes place on an ad hoc yet regular basis and we are always on the look out for residents with an eye for getting a good deal.

    How to get involved

    If you would like to take part in Procurement activities, please fill out our contact us form.

  • Complaints Panel

    Sometimes an official complaint is made that can’t be resolved locally and has to be dealt with at a higher level via Network Homes.

    When this happens Network Homes involves our residents to make sure that it’s resolved fairly.

    Who can join the Complaints Panel?

    To join the panel you must be:

    • A Network Homes tenant or leaseholder committed to improving our services
    • Able to listen and work as a team member, and commit to helping us deliver good service
    • Able to understand written information which may be complex (training will be provided)
    • Able to attend evening panels at least once every three months
    • Able to prepare ahead of meetings
    • Willing to go though an interview and short training course
    • Willing to commit to stay in the role for at least one year

    How to get involved

    We are always keen to hear from people who are interested in joining our complaints panel.  If you are interested, please fill out our contact us form.

  • Focus Groups

    Focus Groups are small meetings where participants are invited to discuss a particular topic or issue. The feedback received is used to develop ideas and improve services. Meetings are usually one-off sessions and usually last between one and three hours.

    What happens in a Focus Group?

    Focus Groups are a way for our residents to share thoughts and feelings about the topic being discussed. Focus Groups are a place where:

    • Our residents can take part in an open and friendly discussion and share thoughts on the topic being discussed
    • A range of topics can be covered which may affect all our residents such as repairs, Customer Service, Complaints or welfare support
    • A range of topics can be covered which may affect a specific group of our residents such as our services for young residents, older residents or residents with mobility issues
    • Our residents who cannot give the time commitment for other community roles can still help us to improve our services

    How to get involved

    If you are interested in becoming a member of a Focus Group, please fill out our contact us form.

  • Editorial Panel

    SW9 Community Housing often has to create new documents, leaflets and other information in order to let residents know how best to access our services. It is important that everything we produce is easy to read and accessible to all. If you have an eye for detail and know how to get a message across, this is a great opportunity to get involved with us from the comfort of your own home. 

    How to get involved

    If you are interested in becoming a member of the Editorial Panel, please fill out our contact us form.

 

How does getting involved benefit me?

By getting involved you can:

  • Shape services
  • Effect change
  • Monitor performance
  • Be involved in the management of your home
  • Enhance your local community
  • Improve your own skills

How do you support my involvement?

We offer a variety of support for our residents who get involved with SW9 Community Housing and their community. Where relevant we can:

  • Reimburse travel expenses
  • Reimburse childcare costs
  • Provide taxis for vulnerable residents
  • Offer  thank you gift vouchers and other incentives
  • Offer training opportunities
  • Our Community Engagement Officer is available to support you and answer questions.

How to get involved

If you are interested in any of our involvement opportunities, please fill out our contact us form.